Frequently Asked Questions and Shipping Information
What makes Kitsune Cutlery knives different from other brands?
Kitsune Cutlery stands out due to its meticulous craftsmanship, premium materials, and dedication to affordability without compromising quality. Our knives feature 67 layers of VG-10 Clad Steel, resulting in stunning wavy Damascus patterns that are both visually appealing and structurally robust. The traditional Japanese octagonal handles, crafted from Black and Rose wood, not only honor Japanese heritage but also provide an ergonomic and balanced grip.
Why did you choose 67 layers of steel for your Damascus blades?
We selected 67 layers as the optimal balance between aesthetic complexity, structural integrity, and manufacturing efficiency. This layer count produces intricate and captivating Damascus patterns without being overly convoluted, ensuring each knife is a unique work of art. Additionally, 67 layers provide excellent strength and flexibility, enhancing the knife's durability and performance in the kitchen. This choice allows us to maintain high quality while keeping our products affordable.
What are the benefits of an octagonal handle comparred to other handle shapes?
The octagonal handle offers several advantages:
- Ergonomic Grip: With eight sides, the handle provides multiple angles for a secure and comfortable hold, enhancing maneuverability and control.
- Balanced Weight Distribution: The design ensures even weight distribution, reducing fatigue during prolonged use and improving precision.
- Aesthetic Appeal: The geometric precision complements the Damascus pattern, making the knife both functional and visually stunning.
- Durability: Octagonal handles are sturdy and less prone to splintering, ensuring longevity even with daily use.
- Use Food-Safe Oil: Occasionally apply a thin layer of food-safe mineral oil or camellia oil to the blade to protect it from moisture and rust. Wipe off any excess oil.
Are Kitsune Cutlery knives suitable for both professional chefs and home cooks?
Absolutely! Kitsune Cutlery knives are designed to meet the needs of both professional chefs and home cooks alike. The razor-sharp forged edge and perfect balance provide the precision and control required in a professional kitchen, while the ergonomic octagonal handle and durable construction make them equally comfortable and reliable for everyday home cooking tasks.
What material are used in the handle of Kitsune Cutlery knives?
Our knife handles are crafted from a combination of Black and Rose wood, chosen for their durability, aesthetic appeal, and ergonomic properties. The traditional Japanese octagonal design not only honors cultural craftsmanship but also ensures a comfortable and secure grip, enhancing the overall user experience.
Can I use Kitsune Cutlery knives on all types of food?
A Damascus steel knife can be used on various foods, including vegetables, fruits, meats, and fish, making it a versatile kitchen tool. However, it’s best to limit contact with highly acidic or salty foods to prevent corrosion. Avoid cutting frozen foods or hard shells, as these can damage the blade. To ensure optimal performance and longevity, always use a cutting board to protect the edge, clean the knife immediately after use by washing and drying it thoroughly. By following these guidelines, you can effectively use your Damascus steel knife while keeping it in excellent condition.
Do you offer customization options for Kitsune Cutlery Knives?
Currently, Kitsune Cutlery offers a curated selection of knife styles and handle materials. However, we are exploring future options for customization, such as personalized engravings or bulk gift packaging, to cater to diverse customer needs. Stay tuned for updates or reach out to our customer service team for any specific requests.
Are Kitsune Cutlery Knives dishwasher safe?
While our knives are made from high-quality stainless steel and can technically be washed in a dishwasher, we strongly recommend hand washing to preserve the blade’s sharpness and the handle’s integrity. Dishwashers can be harsh on knife edges and may cause damage to the wood handles over time.
How do Kitsune Cutlery Knives hold up against rust and stains?
Our knives are forged from premium stainless steel, renowned for its wear resistance, durability, and ability to resist rust, stains, and discoloration. With proper care—such as regular hand washing and immediate drying—your Kitsune Cutlery knife will maintain its pristine appearance and performance for years to come.
Are Kitsune Cutlery Knives ethically sourced?
Yes, Kitsune Cutlery is committed to ethical sourcing and sustainable practices. We ensure that our materials, including the steel and wood used in our knives, are sourced responsibly to minimize environmental impact and support fair labor practices. We strive to align our operations with the values of environmentally conscious consumers.
How can I contact Kitsune Cutlery Knives for support or inquiries?
You can reach our customer support team through the following channels:
Email: support@kitsunecutlery.com
Returns
What is your return/refund policy?
In the unlikely event that you are not satisfied with your purchase, please send us an email at info@kitsunecutlery.com with your Order ID along with any images of your concern and we would be pleased to assist you!
Shipping
What are my delivery options?
We offer free two-day ground shipping on all orders within the Contiguous 48 U.S. States.
We ship items out as soon as possible. Orders placed will be processed the same business day that your payment is authorized and verified. You will receive an e-mail confirming your order shortly after you’ve placed it. Once the order has shipped, you will receive an additional e-mail with shipment notification and tracking information.
We ship items out as soon as possible. Orders placed will be processed the same business day that your payment is authorized and verified. You will receive an e-mail confirming your order shortly after you’ve placed it. Once the order has shipped, you will receive an additional e-mail with shipment notification and tracking information.
Do I need to pay customs on my order?
Please note that you may be subject to tariffs and duties and are responsible for any country-specific tariffs and duties, charged by your government to the purchasing party for importing items. Unfortunately, we are not in control of any country-specific tariffs and duties imposed on your order by your respective government. Taxes and duties will likely be charged on the items you order. If taxes and duties are placed on your package by officials, the fees will be your responsibility. We are legally obligated by Border Agencies to show the original price of any of the item(s).
Do you ship internationally?
Yes. International orders are processed and shipped within 4-7 business days. You will receive an e-mail confirming your order shortly after you’ve placed it. Once the order has shipped, you will receive an additional e-mail with shipment notification and tracking information.
Import Duties and Taxes Information
Since we ship internationally, customers may be required to pay additional fees (import duties, taxes, VAT) upon receiving their orders. These fees are determined by the customs authority in your country, and unfortunately, we don’t have control over or insight into what those specific charges may be.
Each country sets its own rules and rates for import duties and taxes, which can vary depending on factors like the type of product, its value, and current customs policies. As a result, we’re unable to predict the amount you may be charged in advance.
It’s important to note that these charges are not included in your purchase from us. Any import fees or taxes are the customer’s responsibility, and payment is typically required before the package is released for delivery.
If you have any questions about potential fees, we recommend reaching out to your local customs office for more detailed information on what to expect. Thank you for your understanding, and please don’t hesitate to contact us if you need further assistance.
How long does it take to receive my Kitsune Cutlery knife after ordering?
Delivery times can vary based on your location and the chosen shipping method. Generally:
- Domestic Orders: Typically arrive within 7-14 business days.
- International Orders: May take between 2-4 weeks, depending on customs and shipping logistics. We strive to process and ship all orders promptly and provide tracking information so you can monitor your shipment's progress.
Where do you ship from and what method do you use?
We ship from Utah. We use USPS Priority Mail, UPS Sure Post, FedEx Smart Post or DHL Ecommerce domestically. Internationally we use the same couriers, just a different shipping method to allow you to receive your packages efficiently.